Refresh them
What is it about flying that makes the beverage service so refreshing? When we lived in Dallas we were regularly picking up guests from the…
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Who are they?
Fred Rogers, in his acceptance speech for a Lifetime Achievement Award at the 1997 Emmy Awards, surprised the viewers by requesting that they spend 10…
Repetition
I have this fear of repeating myself. It started a few years ago when I realized that I was always having the same memory as…
Initiative
At our house we enjoy listening to an audio dramatization of Anne of Green Gables. There are several quotable lines that have worked their way…
Some reward
When I supervised surgical nursing staff, sometimes the highest performers noticed that their hard work and amazing attitudes were often rewarded with increasingly difficult assignments.…
Motivation without exasperation
Scold: verb, remonstrate with or rebuke (someone) angrily The term is associated with nagging and grumbling. It gets things done--but in a way that is similar…
Practice deliberate calm
The patient was crashing. His airway was managed by the anesthesiologist--but there was no pulse. I was shaking. And I'm sure everyone in the room…
Dry run
Dovetail Joint A "dry run" is a woodworking term. You test the joints without glue to see how well everything will fit together. You're also…
Create Raving Fans
Chick-fil-A seeks to create "Raving Fans"--patrons who: (1) Regularly visit Chick-fil-A; (2) Are willing to pay full price (i.e., they don't only visit when they…
Your oasis
Ein Gedi, Israel In my previous career, when I was beginning my tenure as a shift supervisor in the Truett Operating Room at Baylor University…