“My pleasure”
Chick-fil-A famously trains their employees to reply, "My pleasure" whenever you say, "Thank you." I think it's fabulous. Not only does the phrase offer a…
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They’ll surprise you
John Hannah, my Church History prof at Dallas Seminary used to say that you'll find wisdom and folly in surprising places. The wisest people you…
Praise and blame, undeserved
As a leader you're going to get credit for things you had virtually nothing to do with. When praise comes flowing your way, spread it…
Wipe away their tears
Wiping away tears doesn't mean, "Quit crying." The Bible says, "He will swallow up death forever; and the Lord God will wipe away tears from…
Leaders round
When I worked as a nursing supervisor, we were trained to round on our direct reports, similarly to the way nurses round on their patients.…
“Let’s call this one training”
A friend of mine told me a story about a time when a wise friend said, "Let's call this one training." The project they had…
The best feedback
As leaders it can be very difficult to get relevant feedback that helps you grow. Ideally we would all have in-house mentors that deeply valued…