Yes and No
There are Yes People--who quickly say yes knowing that they might not be able to fulfill the request. The upside is that the Yes Person…
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Be specific
"Thanks very much: it is so interesting to hear exactly what people do like and don't like, which is just what grown-up readers never really…
Stages of fishing
When you're a little kid, fishing isn't fun unless you catch a fish. As you grow, at some point, something changes, and fishing is fun…
Greenhorn
I used to train operating room (OR) nurses who were fresh out of their internship. I had a special affinity for them because I could…
Community
Authentic community is a function of relationships. A room full of strangers doesn't cut it. It's not enough for the leader to know everyone in…
Your one up
Good organizations want to retain their best employees if at all possible. As a budding supervisor I was taught that the number one influencer for…
Listen, and speak.
"If you want to know how to make people shun you and laugh at you behind your back and even despise you, here is the…
Always recruiting
If you're a leader, you're always recruiting. Perhaps not in the formal sense where you're literally trying to recruit folks to fill positions, but you're…
Now or later?
Relevance is time sensitive. This is why breaking news "matters" more than yesterday's news. Except when it doesn't. A tiny fraction of the breaking news…
The revolving door
We lived in an apartment in Dallas. At first we were outgoing--trying to introduce ourselves to our neighbors, trying to remember their names, greeting with…