Feed them
One of the ways to their hearts is through their stomachs. Especially if the food is delicious. Food is a massive theme in the Bible.…
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Create silence
Soren Kierkegaard wrote, "If I were a physician, and if I were allowed to prescribe just one remedy for all the ills of the modern…
Create Raving Fans
Chick-fil-A seeks to create "Raving Fans"--patrons who: (1) Regularly visit Chick-fil-A; (2) Are willing to pay full price (i.e., they don't only visit when they…
Your oasis
Ein Gedi, Israel In my previous career, when I was beginning my tenure as a shift supervisor in the Truett Operating Room at Baylor University…
“My pleasure”
Chick-fil-A famously trains their employees to reply, "My pleasure" whenever you say, "Thank you." I think it's fabulous. Not only does the phrase offer a…
What will they remember?
Once I heard someone say, "They won't remember what you said--they'll remember how you made them feel." The statement is exaggerated--on purpose--to make a point.…