Chick-fil-A famously trains their employees to reply, “My pleasure” whenever you say, “Thank you.” I think it’s fabulous.
Not only does the phrase offer a refresh on “You’re welcome” (which used to mean something very warm and hospitable–but now too often, I’m afraid, can come off a bit rote); but it also reminds their employees that the Chick-fil-A service model zealously believes that serving the patrons of Chick-fil-A is a joy.
And if the server is sincere–and in my experience they’ve been consistently so–you really believe that they’re enjoying their job; that you are not in their way; that it’s okay that you made a mess. “My pleasure” in such a context communicates joyful hospitality instead of drudgery. This changes everything.
For even the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many.Mark 10:45
For the joy set before him he endured the cross, scorning its shame, and sat down at the right hand of the throne of God.Hebrews 12:2