Vital signs
Pulse, Respiratory Rate, Temperature, Blood Pressure. These have to be "within normal limits" (WNL) or life is threatened. Institutions have vial signs too. For the…
Create Raving Fans
Chick-fil-A seeks to create "Raving Fans"--patrons who: (1) Regularly visit Chick-fil-A; (2) Are willing to pay full price (i.e., they don't only visit when they…
“My pleasure”
Chick-fil-A famously trains their employees to reply, "My pleasure" whenever you say, "Thank you." I think it's fabulous. Not only does the phrase offer a…