Traction
My earliest memory is of snow. I was three years old, and our Chevy Citation was stuck. We couldn't get enough traction to climb the…
One hundred
This is the 100th post. Of course writing 100 posts sounds so intimidating I would never do it. Writing hundreds more sounds impossible--I might never…
Some reward
When I supervised surgical nursing staff, sometimes the highest performers noticed that their hard work and amazing attitudes were often rewarded with increasingly difficult assignments.…
Motivation without exasperation
Scold: verb, remonstrate with or rebuke (someone) angrily The term is associated with nagging and grumbling. It gets things done--but in a way that is similar…
How to eat an elephant
She said, "You don't eat an elephant in a day." My first thought was, "Who eats elephants?" My second thought was--"She's right, of course." Rhonda,…
Create Raving Fans
Chick-fil-A seeks to create "Raving Fans"--patrons who: (1) Regularly visit Chick-fil-A; (2) Are willing to pay full price (i.e., they don't only visit when they…