Have you ever noticed that people can become disproportionately happy over relatively small upgrades–especially if these upgrades appear in the most mundane places?

Really, what’s so special about a chocolate on your pillow?

Or aromatic soaps?

Or a PILOT Precise V5 instead of the expected Bic stick?

Intentionality. And Generosity.

Small, pleasant surprises that move the experience from ordinary utility to hospitality.