Get down
If you're trying to connect with a young child, you'd be amazed what a difference it makes if you kneel down so you can speak…
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Process or product
I was helping my brother smoke some ribs a few weeks ago. When we were pulling them off and getting them ready to serve he…
How to eat an elephant
She said, "You don't eat an elephant in a day." My first thought was, "Who eats elephants?" My second thought was--"She's right, of course." Rhonda,…
Whole person care
I was trained to be a nurse at Cedarville University. They emphasized whole person care. We were consistently told that we must not reduce our…
Dry run
Dovetail Joint A "dry run" is a woodworking term. You test the joints without glue to see how well everything will fit together. You're also…
Feed them
One of the ways to their hearts is through their stomachs. Especially if the food is delicious. Food is a massive theme in the Bible.…
Create silence
Soren Kierkegaard wrote, "If I were a physician, and if I were allowed to prescribe just one remedy for all the ills of the modern…
Create Raving Fans
Chick-fil-A seeks to create "Raving Fans"--patrons who: (1) Regularly visit Chick-fil-A; (2) Are willing to pay full price (i.e., they don't only visit when they…
Your oasis
Ein Gedi, Israel In my previous career, when I was beginning my tenure as a shift supervisor in the Truett Operating Room at Baylor University…
“My pleasure”
Chick-fil-A famously trains their employees to reply, "My pleasure" whenever you say, "Thank you." I think it's fabulous. Not only does the phrase offer a…